Contact:gocellularfix@gmail.com — English, Español or Português. We're a small independent team; we usually reply within a few days. Please include your Android version and what you were doing when the problem happened. Never email your PIN, and only include a Family Trip join code if your request is about that trip.
Common questions
A scanner or voice button does nothing. Check the app's permissions in Android Settings → Apps → Trip Wallet OS. Camera is needed for scanning, microphone for voice. Everything has a manual/typed fallback.
Does it work offline? Emergency tools, the phrasebook, your documents, expenses and cached-rate currency conversion work offline. AI scanning, AI translation, live rate refresh and Family Trip sync need a connection.
The exchange rate looks different from my bank. Rates are estimates from a public source (or your own custom rate) and may be cached — the app shows when the rate was updated. Your bank or exchange counter sets its own rate.
An AI translation or scan was wrong. Use the in-app “Report a problem with this AI result” link (menu scanner and Conversation Mode) — it opens an email to us. Don't include anything sensitive you'd rather not share.
I forgot my App Lock PIN. The PIN can't be recovered — it never leaves your phone. The lock screen's “Forgot PIN?” path performs a full local reset (type RESET), which erases the app's data on that device. See Data deletion.
How do I move to a new phone? Settings → Data → Export Backup on the old phone, then Import Backup on the new one. Travel Docs document files stay on the old device — re-add important ones after moving.
How do I delete a shared Family Trip? The trip owner opens Budget / Family Trip → Delete shared trip. Other members can leave the trip on their phone (that does not delete the server copy) and email us to have their name removed. Details on Data deletion.
Flight status is unavailable, says “not reported”, or looks wrong. Live flight status is switched off at times and depends on an outside data provider (Flightradar24). When it is on it shows route, live position, altitude, speed and actual takeoff/landing; it does not provide scheduled times, gates, terminals or delay information, so those appear as not reported, and positions can be missing over oceans or where there is no radar coverage. It can be late, incomplete or wrong — always check your airline or the airport. To report a problem, email us the flight number and date (never your booking reference).
An online feature says it is unavailable or “limit reached”. AI scanning, AI translation, exchange-rate refresh, weather, advisories, train timetables and flight status rely on outside providers and daily usage limits. If a provider is down or a limit is hit, try again later; offline tools keep working.
I want to see, correct or delete what you hold about me. Email us (see Your choices and requests). We can only find records if you give us an identifier such as a Family Trip join code, so please include it.
Report a bug or request a feature
Email gocellularfix@gmail.com with the subject “Trip Wallet OS bug” or “Trip Wallet OS idea”. Screenshots help — please blur anything personal first.
Español / Português: escríbenos en tu idioma a gocellularfix@gmail.com — respondemos en español y português también.